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Refund Policy

Last updated: 13 July 2026

Overview

Pear Pro may be purchased as a recurring subscription. Lifetime is retired for new purchases, and this policy continues to apply to historical Lifetime purchases. We do not offer open-ended change-of-mind refunds, but we will be fair when something has genuinely gone wrong. This policy explains when refunds are and aren't available.

When a Refund May Be Approved

We may approve a full refund after reviewing a request involving:

  • Service failure on our end — if Pear MCP has a bug or technical issue that prevents you from using the core paid features and we are unable to resolve it within a reasonable timeframe
  • Accidental or duplicate charge — if you were charged in error or charged twice
  • Within 48 hours of first purchase — if you bought Pro by mistake or cannot complete setup after contacting support, we may refund the first purchase as a goodwill gesture

When We Will Not Refund

Refunds are not available for:

  • Third-party changes — if Apple, Microsoft, Google when enabled, a mailbox provider, or any other third-party service changes their protocols, APIs, authentication requirements, or terms of service in a way that affects Pear MCP's functionality. We rely on provider-controlled APIs and protocols that are outside our control.
  • Change-of-mind requests after 48 hours — refund requests made more than 48 hours after purchase are ordinarily not eligible unless Pear MCP has failed to provide the service as described or applicable law requires a remedy.
  • Account termination for policy violation — if your account is terminated for violating our Terms of Service.
  • Temporary outages — brief service interruptions due to maintenance, deployment, or third-party provider issues do not qualify for refunds.
  • Heavy use before requesting a refund — if your account has already used a substantial amount of the paid quota or Lifetime access before the request.

Consumer Rights

Nothing in this policy limits any non-excludable rights you may have under applicable consumer protection laws, including the Australian Consumer Law.

How to Request a Refund

Email support@pearmcp.com with your account email and the reason for your refund request. We will review the request and reply by email. Approved refunds are processed via Stripe and typically appear on your statement within 5–10 business days. Upon refund, your account will revert to the Free tier.

Changes

We may update this policy from time to time. Your purchase is governed by the policy in effect at the time of purchase.